01
Calls go unanswered
15–20 per day in season. That is serious booking volume walking to OTAs and competitors.
Hotell runs voice, bookings, room status, and guest requests in one surgical layer — so your team stays small and your guests stay answered.
15–20 per day in season. That is serious booking volume walking to OTAs and competitors.
Front desk, housekeeping, and sales compete for the same hours — and guests still expect an instant voice on the line.
Travellers compare you to chains with 24/7 voice. Silence costs reviews, repeat stays, and direct revenue.
Bookings, room status, and guest requests live in different channels — mistakes slip through the cracks.
02 — The Platform
Answers in your brand voice, 24/7. Handles enquiries, availability, and booking intent without putting guests on hold.
Rooms, tasks, calls, and bookings in one view. Status changes land in real time for front desk and housekeeping.
Per-room QR codes route requests and questions into structured tasks — fewer hallway intercepts for your team.
Voice and digital enquiries flow into booking records your team can trust — fewer double-handles and lost deposits.
Every conversation logged and searchable. Resolve disputes and train staff without replaying hours of audio.
Morning brief with calls, bookings, and operational exceptions — tuned for Australian boutique scale.
03 — Setup
Route your existing number to Hotell’s AI layer — callers hear your property, not a call centre.
Rooms, rates, and booking rules sync so voice and staff always share one source of truth.
Printed codes on doors and common areas — guests scan once and stay inside your branded portal.
Short session on the live board: housekeeping, front desk, and GM share the same pulse.
See it in action
Book a 20-minute walkthrough. We'll show you the voice agent live, walk you through the dashboard, and set up a free 30-day pilot on your own property. No lock-in. No credit card.
30-day free pilot · No credit card · Cancel anytime
Book a walkthrough, forward a test number, and hear the voice layer on your own property context.